RDE / SUPPORT
DELIVERY &
RETURNS
Straightforward UK delivery and returns, with the essentials up front.
UK standard tracked
After discounts
Change of mind
DELIVERY
UK standard tracked
Standard tracked UK delivery is £3.95. It is free when your eligible order value is £50 or more after discounts. The charge that applies is shown at checkout before you place your order.
Dispatch and tracking
We’ll get your order prepared and on its way as soon as we can. When it is dispatched, we’ll send an update to the email address used at checkout. Where tracking is available, the details will be included in or linked from that update.
Problems with a delivery
If a parcel appears significantly delayed, is lost, arrives damaged or you have another delivery issue, email orders@rde.bike with your order number and any useful details or photographs.
RETURNS
30-day change-of-mind returns
You can request a normal change-of-mind return within 30 days of receiving your order. Email returns@rde.bike with your order number and the item you want to return before sending anything back.
Condition and return postage
You may examine and try products as you reasonably could in a shop. Please otherwise keep them in good, resalable condition, with original tags, accessories and packaging where reasonably possible. For a normal change-of-mind return, you are responsible for return postage.
Refund of standard delivery
If you validly cancel the whole order within your statutory cancellation period, we will also refund the cost of our standard outbound delivery service. Our extended 30-day voluntary return promise does not otherwise make the original delivery charge refundable.
FAULTY, DAMAGED
OR INCORRECT?
We’ll help get it sorted
If something is faulty, damaged, not as described or not what you ordered, contact support@rde.bike before returning it. Include your order number, a brief description and photographs where useful so we can provide the appropriate remedy.
Nothing on this page affects your statutory rights.