Refund policy

Last updated: 29 August 2026

We want buying from RDE to be straightforward. In addition to your rights under UK consumer law, RDE offers a 30-day change-of-mind return period.

30-day change-of-mind returns

You can request a change-of-mind return within 30 days of receiving your order.

This voluntary 30-day return period is in addition to, and does not replace, your statutory rights.

Your statutory right to cancel

If you are a consumer buying online, you normally have the legal right to cancel your order without giving a reason within 14 days of receiving the goods.

Once you tell us that you are cancelling under this statutory right, you normally have a further 14 days to return the goods.

Some products are excluded from the statutory right to cancel, as explained below.

How to start a return

You can request a return in either of these ways:

• Sign in to your RDE account at account.rde.bike and submit a return request online; or
• Email returns@rde.bike with your order number and the item or items you would like to return.

We’ll review your request and send the appropriate return instructions.

Please don’t send anything back before you have received return instructions.

Condition of returned items

You can examine and try an item in the same way you reasonably could in a shop.

Returned items should otherwise be in good, resalable condition, with original tags, accessories and packaging where reasonably possible.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and function, we may reduce the refund to reflect any resulting loss in value where the law allows us to do so.

Return postage

For a normal change-of-mind return, you are responsible for the cost of returning the item to us.

We recommend using a tracked service and keeping proof of postage until your return has been completed.

If an item is faulty, damaged, not as described, or we sent you the wrong item, please contact support@rde.bike before returning it. Where RDE is responsible, we’ll provide the appropriate remedy and cover reasonable return costs where required.

Refunds

For a valid statutory cancellation, we will make the refund within the timescale required by law. For returned goods, we may withhold the refund until we have received the goods back or you provide evidence that you have returned them, where the law allows us to do so.

For returns made under our additional 30-day return policy, we’ll process an eligible refund after we receive and inspect the returned item.

Refunds will normally be made to the original payment method.

If you validly cancel the whole order within your statutory cancellation period, we’ll also refund the cost of our standard outbound delivery service.

If you chose a delivery service that cost more than our standard option, we are not required to refund the additional delivery cost.

For a return made under our extended 30-day policy after your statutory cancellation period has ended, the original outbound delivery charge is not refundable unless the goods are faulty, damaged, incorrect, or we agree otherwise.

Your bank or payment provider may take additional time to show the refund after we have processed it.

Products that cannot normally be returned for change of mind

Some products may be excluded from change-of-mind cancellation or returns where the law permits. These can include:

• personalised or made-to-order products;
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed; and
• other goods covered by a statutory exception.

This does not affect your rights where goods are faulty, not as described or otherwise do not meet the standards required by law.

Faulty, damaged or incorrect goods

Your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods are not limited by this policy.

Depending on the circumstances, your rights may include a refund, repair or replacement.

Email support@rde.bike with your order number, a description of the issue and photographs where useful.

Exchanges

We don’t guarantee direct exchanges. Where an exchange isn’t available, the simplest option may be to return the original item and place a new order for the replacement.

Contact

Returns: returns@rde.bike
Faulty, damaged or incorrect items: support@rde.bike

RDE is operated by Nicholas Martin trading as RDE.