Last updated: 29 August 2026

These Terms of Service apply when you use rde.bike or purchase products from RDE.

Please read them before placing an order. By placing an order through our website, you agree to these terms.

1. About RDE

RDE is operated by Nicholas Martin trading as RDE, a sole trader in England.

Trading name: RDE
Website: rde.bike
Email: hello@rde.bike
Address: 37 St Leodegars Way, Hunston, Chichester, PO20 1PE, United Kingdom

For order enquiries, contact orders@rde.bike.

2. Our website

We aim to keep the information on rde.bike accurate and up to date.

Product images are intended to represent products as accurately as reasonably possible, but colours and appearance can vary depending on your device or display.

We may update, change or withdraw products, prices, descriptions or other website content from time to time. Any changes will not affect an order for which a contract has already been formed, except where agreed with you or permitted by law.

3. Products

Product descriptions, specifications, sizing information and other important details will be shown on the relevant product page where applicable.

Products must be of satisfactory quality, fit for their usual purpose and as described, as required by UK consumer law. Nothing in these terms limits those rights.

Some products sold by RDE may be manufactured or supplied by third-party brands. Any manufacturer's warranty offered with a product is additional to your statutory rights.

4. Placing an order

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you should receive an acknowledgement or confirmation by email.

A contract between you and RDE is formed when we accept your order. If we cannot accept an order, we will tell you and refund any amount you have already paid for products we cannot supply.

Reasons we may be unable to accept an order include a product being unavailable, an obvious error in its price or description, a problem with payment, or circumstances where we reasonably suspect fraud or unlawful activity.

Please check the information you provide during checkout carefully before submitting your order.

5. Prices and payment

The price payable for a product is the price shown when you place your order, subject to correction of an obvious pricing error.

Delivery charges, where applicable, will be shown before you complete checkout.

You must provide a valid payment method accepted through our checkout.

Payment processing may be provided by Shopify and other authorised payment providers.

We will not add optional charges without your agreement.

6. Availability

All products are subject to availability.

Adding a product to your basket does not reserve it.

Occasionally a product may become unavailable after an order has been placed. If this happens and we cannot fulfil the affected item, we will contact you and refund the amount paid for that item.

7. Delivery

RDE currently delivers to addresses in the United Kingdom.

Delivery options, charges and relevant information will be displayed on our website or during checkout.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and no later than 30 days after the contract is entered into.

Full information is available in our Shipping Policy.

UK distance-selling rules require businesses to give customers information about delivery arrangements and costs before ordering and, unless otherwise agreed, goods should be delivered within 30 days.

8. Cancellations and returns

Consumers buying online normally have a statutory right to cancel eligible purchases within 14 days of receiving the goods.

RDE additionally offers a 30-day change-of-mind return period for eligible products.

Certain products can be excluded from change-of-mind cancellation or returns where permitted by law.

Full information about cancellations, returns, exclusions, return postage and refunds is contained in our Return and Refund Policy.

Nothing in our voluntary return policy reduces your statutory consumer rights.

9. Faulty, damaged or misdescribed products

If a product is faulty, damaged, not as described or otherwise does not meet the standards required by law, contact support@rde.bike.

Depending on the circumstances, you may have rights to a refund, repair or replacement.

Nothing in these terms excludes or restricts rights that cannot lawfully be excluded or restricted.

10. Promotions and discount codes

From time to time we may offer promotions or discount codes.

Additional conditions may apply to a particular promotion and will be stated with the offer where relevant.

Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.

We may refuse or cancel the use of a promotion where we reasonably believe it has been used fraudulently, unlawfully or contrary to its stated conditions.

11. Your use of rde.bike

You must not knowingly misuse our website, interfere with its operation, attempt to gain unauthorised access to it, introduce malicious software, or use it for unlawful purposes.

Content on the RDE website—including RDE branding, graphics, photography, written content and design—is owned by us or used with permission from its respective owner.

You may use the website for your personal, non-commercial shopping use. Nothing in these terms transfers ownership of intellectual property to you.

12. Third-party services

Our store is powered by Shopify and may use other third-party services for payments, delivery, analytics and other functions.

Links to third-party websites may also appear on rde.bike. We are not responsible for the content or availability of websites that we do not operate.

This does not limit any responsibility RDE has for third parties we use to perform our obligations to you where the law makes us responsible.

13. Our responsibility to you

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights in relation to goods.

If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

If you are purchasing as a consumer, the products supplied through our store are intended primarily for private use. Nothing in this section affects rights or remedies that cannot legally be excluded.

UK consumer-contract terms must be fair and transparent, and a trader cannot simply contract out of responsibility for matters such as faulty or misdescribed goods.

14. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control where and to the extent permitted by law.

If such circumstances materially affect our ability to fulfil your order, we will take reasonable steps to minimise the effect and keep you informed where appropriate.

Your statutory rights are not affected.

15. Privacy

We process personal information in accordance with our Privacy Policy.

Our store is powered by Shopify, which also processes information in connection with the operation of the store.

16. Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable requirements.

The terms applying to a purchase are those applicable when the relevant contract is formed, unless a subsequent change is required by law or agreed with you.

17. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory protections and rights available to you under the law applicable to you.

Nothing in these terms prevents you from exercising any right to bring proceedings in a court available to you under applicable consumer law.

18. Contact us

General enquiries: hello@rde.bike
Orders: orders@rde.bike
Returns: returns@rde.bike
Product support: support@rde.bike

Nicholas Martin trading as RDE
37 St Leodegars Way
Hunston
Chichester
PO20 1PE
United Kingdom