FAQ

Standard tracked UK delivery is £3.95. Standard tracked delivery is free when your eligible order value is £50 or more after discounts.

RDE currently delivers to addresses in the United Kingdom. The delivery options available for your address are shown at checkout.

Once checkout is complete, Shopify will send an order confirmation to the email address used for the order. If you cannot find it, check your junk folder first, then contact orders@rde.bike.

Where tracking is available, the details will be included in your dispatch notification. For an order-specific question, email orders@rde.bike.

RDE offers a 30-day change-of-mind return window from the date you receive your order. Email returns@rde.bike with your order number and the item you want to return before sending anything back.

For a normal change-of-mind return, you are responsible for return postage. If an item is faulty, damaged, incorrect or not as described, contact support@rde.bike first so we can arrange the appropriate remedy and deal with reasonable return costs where required.

Email support@rde.bike with your order number, a brief description and photographs where useful. We will help get it sorted. Your statutory rights are not affected.

Where sizing applies, use the size information on the product page first. If you are between sizes or need more help before ordering, email support@rde.bike.

Some products will be restocked and some may be limited runs. Join the RDE email list for new-product and restock updates, or contact us if you are waiting for something specific.

For general enquiries use hello@rde.bike. For support use support@rde.bike, for orders use orders@rde.bike, and for returns use returns@rde.bike.