Shipping policy
Last updated: 29 August 2026
Where we deliver
RDE currently delivers to addresses in the United Kingdom.
The delivery options available for your address will be shown at checkout.
Delivery charges
Standard tracked delivery: £3.95
Free standard tracked delivery on orders of £50 or more
The £50 threshold applies to the value of eligible goods after discounts and before any delivery charge.
Any delivery charge will be shown clearly at checkout before you place your order.
Dispatch and delivery
We aim to prepare and dispatch orders as promptly as reasonably possible.
When your order is dispatched, we’ll send an update to the email address used at checkout. Where tracking is available, tracking information will be included in or linked from that update.
Any delivery timeframe shown on our website, at checkout or in an order communication is an estimate unless we expressly agree a specific delivery date with you.
We will deliver your order without undue delay and, unless a different delivery period has been agreed with you, no later than 30 days after the contract is entered into.
Carrier delivery estimates can occasionally be affected by circumstances outside our reasonable control.
Delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact orders@rde.bike as soon as possible.
We can’t guarantee that an address can be changed once an order has entered fulfilment or been dispatched.
Delayed, lost or damaged deliveries
If your parcel is significantly delayed, appears to be lost, or arrives damaged, contact orders@rde.bike with your order number and any useful details or photographs.
We’ll investigate with the carrier and, where appropriate, arrange the remedy you’re entitled to.
Nothing in this policy affects your statutory rights where goods are not delivered as agreed.
Failed delivery or uncollected parcels
If a parcel is returned to us because the delivery address supplied was incorrect, delivery was unsuccessful, or the parcel wasn’t collected, please contact us.
Depending on the circumstances, we may ask you to pay a reasonable additional delivery charge before sending the parcel again where the failed delivery was not caused by RDE or the carrier.
We will explain any applicable charge before arranging re-delivery.
Contact
For delivery and order enquiries:
RDE is operated by Nicholas Martin trading as RDE.